Parent Alert

Parent Alert is a mass notification system that sends recorded voice calls, text messages, or emails to thousands of individuals in minutes. Parent Alert supplements the existing means of communicating at IC, especially in the case of an emergency, where Parent Alert provides instantaneous communication to the entire school community.

1. Important:  Parents should register their number by texting START to 317065, which ensures they receive texts from your school.  
   Parent Alert Instructions
   Please follow the directions below to verify your contact information and choose which phone numbers you would like Parent Alert to use. It is imperative that you verify your information and choose your Parent Alert preferences if you have not done so; otherwise you will not receive important phone calls (emails or text messages) to notify you of school closures, delays, or emergency situations.
2. Checking Your Parent Alert Contact Preferences
   1. Log into your FACTS Family Portal account. (If you have not previously set up a Family Portal account, click here for instructions.)
   2. Under the Family menu, click on Family Home.
   3. In the center section, choose a family member.
   4. This form displays the contact information, Service Hours and Preferences currently entered for you in FACTS SIS.
      1. Verify all your demographic information, particularly your phone numbers.
      2. Verify your preferences, particularly
                       Parent Alert Cell Phone  (should be set to YES to receive parent alerts).
                       Parent Alert:  Block Text Messages -(should be set to NO to receive parent alerts).       
      3.  To edit any information
                      Choose the PENCIL icon at the top of that section.
                      Choose the “Custodial Parent Form” for the parent that needs editing.
      4. The email addresses will be used for all school communications.
      5. When you have finished be sure to click the Save button. 
      6. The changes will not immediately take effect in FACTS SIS, but will first be reviewed by IC staff.

NOTE: Parent Alert messages may be sent via phone calls, text message, or email. The system gives IC the flexibility to decide the best method for sending a particular message. Please keep this in mind as you fill out your contact information and Parent Alert Contact Preferences.

Recognizing a Call or Text as a Parent Alert
When you receive a Parent Alert phone call, it will come from 501-835-0771. When you receive a Parent Alert text message, it will come from 31-7065. If you set these numbers up in your phone directory as IC (or whatever identifier you like), you will recognize the calls as coming from IC.

If you use the “Do Not Disturb” feature available on many mobile phones, be sure you understand how that feature works on your device to allow or prevent calls from IC to ring through, or not, as you prefer.